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Shipping policy

Thank you for choosing our online store for your shopping needs. We strive to provide our customers with the best shopping experience possible, including prompt and reliable shipping.

Please read our shipping policy below to understand our procedures and policies.

  1. Shipping Methods: We use a variety of shipping methods to deliver your order, depending on the weight, size, and destination of the package. 

  2. Processing Time: We aim to process and ship your order within 1-3 business days after receiving payment. In some cases, however, processing time may be delayed due to inventory or order volume issues. We will notify you if there is a significant delay in processing your order.

  3. Shipping Time: Shipping time varies depending on your location and the shipping method used. Generally, domestic orders arrive within 3-5 business days after shipping. Please note that these are estimates and delivery times may vary depending on factors beyond our control.

  4. Shipping Rates: Shipping rates are calculated based on the weight and destination of your package. You can see the shipping cost during the checkout process before placing your order. We offer free shipping on orders over RM250 within Malaysia.

  5. Tracking Information: Once your order has been shipped, you will receive an email with tracking information. Please use this information to track your package and estimate its delivery date. If you have any questions or concerns about your shipment, please contact us.

  6. Lost or Damaged Packages: In the event that your package is lost or damaged during shipping, please contact us as soon as possible. We will work with you to file a claim with the carrier and replace or refund your order as needed.

Thank you for choosing our online store. If you have any questions or concerns about our shipping policy, please do not hesitate to contact us.